Refund policy

We want you to be happy with your purchase from Sedy Jewelry. If for any reason you are not satisfied, you can request a return, exchange, or refund within 7 days of receiving your order.

Eligibility

• Request must be made within 7 days of delivery.
• Items must be unworn, in the original packaging, and in resellable condition.
• For hygiene reasons, earrings are not eligible for return, exchange, or refund.
• Products marked as Final Sale are not eligible.

What we offer

• Returns & Exchanges: Eligible items may be returned or exchanged within 7 days.
• Refunds: Approved returns are refunded to the original payment method after inspection (processing time 3–5 business days). Store credit is available upon request.

Defective or Damaged Items

• Contact us within 7 days of delivery with a clear photo/video of the issue and your order number.
• All defective/damaged items must be returned for inspection before a refund, exchange, or replacement is issued.
• Refunds or replacements are processed only after the item is received and verified by our team.

How to start a return or exchange

1. Email us at your@email.com with your order number and reason (return/exchange/defect).
2. Wait for our confirmation with return instructions (RMA/return label details).
3. Ship the item back within 5 business days of approval and provide the tracking number.

Shipping & Fees

• Return shipping: Paid by the customer unless the item is faulty or incorrect.
• Original shipping fees (if any) are non-refundable.
• We are not responsible for parcels lost or damaged in transit—please use a tracked service.

Additional Notes

• Unapproved returns may be rejected or returned to the sender.
• Sedy Jewelry reserves the right to refuse returns/exchanges that do not meet these conditions.

Questions? We’re here to help: your@email.com